718-210-4589

Frequently Asked Questions

We get it; this whole delivery laundry service concept is new. We’re here to help bridge the gap between your traditional laundry practices and our new take on it. We’ve put together a complete quide to your first order here.
We use different bags to differentiate service, treatment, and pricing. This means it is up to you to control the treatment and pricing of your order. You will be provided laundry bags for your first order. However, most people use more than one bag type. Each bag has it’s own use. We offer way more than just laundry! We offer special, dedicated laundry bags for Delicates, Dry Cleaning, and Linens. You select the treatment your laundry gets by sending it in a specific laundry bag. If you ever want us to deliver some new or replacement laundry bags to you, simply make a Bag Request in the app or contact Customer Support. Please note that any items that you wish to be returned on hangers should be included in the dry cleaning bag. These garments will be priced individually. Learn more about our laundry bags here.

At Drop & Roll Co., we operate 7 days a week to ensure you receive fast and reliable service! Typically, clean laundry is delivered within 24 hours of pickup. For urgent requests, we also offer same-day service for orders placed before noon. If you have specific deadlines or special requests, just let us know, and we’ll do our best to accommodate you!

Yes, Drop and Roll Commercial Laundry offers special discount rates for commercial accounts. We understand the needs of businesses and provide tailored pricing to ensure you receive the best value for our services.

Most people use Drop and Roll laundry service by scheduling a pickup for their dirty laundry at a convenient time. After sorting and washing, we deliver the freshly cleaned items right back to their door. Many customers appreciate our easy online booking system and quick turnaround times, making laundry hassle-free and saving them valuable time!

A good laundry service, like Drop and Roll, is characterized by reliability, quality, and customer convenience. Key features include timely pickups and deliveries, attention to detail in cleaning, and a variety of service options to meet different needs. Excellent customer support and transparent pricing also contribute to a positive experience, ensuring customers feel valued and satisfied with the service they receive.